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Order Cancellation Policy – KuroVault

Last Updated: [01/11/2025]

At KuroVault, we work fast to process and ship your orders, so cancellations are only possible under the conditions below.

1. Cancellation Before Order is Shipped

• You may request cancellation within 6 hours of placing the order ONLY if the order is not shipped yet.

• To cancel, email us at kurovault2703@gmail.com with:

  • Order Number

  • Reason for cancellation

• If approved, prepaid refunds will be processed to your original payment method within 3–7 business days.

2. Cancellation After Order is Shipped

• Once an order is packed or shipped, it cannot be cancelled.

• If you still don’t want the product, you may refuse the delivery — however:

  • Shipping + Reverse logistics charges may be deducted from your refund (if applicable)

  • COD handling fees (if any) will not be refunded

3. Cash on Delivery (COD) Orders

• COD orders can be cancelled only before shipping.

• If you repeatedly place COD orders and refuse delivery, KuroVault may block COD for your account.

4. Prepaid Payment Refunds

If your cancellation request is approved:

• Refunds will be processed back to your original payment method (UPI, Card, Wallet, etc.)

• Refund time: 3–7 business days, depending on your bank/payment gateway

5. Automatic Cancellation

Your order may be auto-cancelled if:

• Payment fails or is flagged as suspicious

• Product is out of stock or unavailable

• Wrong or unreachable shipping address

In such cases, a full refund will be issued (for prepaid orders).

6. Custom / Limited Edition Products

Certain products are non-cancellable, such as:

• Limited edition items

• Pre-orders

• Custom-made / personalized items (if added in future)

7. How to Request Cancellation

📩 Email: kurovault2703@gmail.com
Subject: Order Cancellation – [Order Number]

Example:

8. Important Note

Placing an order means you agree to this policy.
KuroVault reserves the right to update or modify this policy anytime.